Before work begins
A cancellation requested before meaningful work begins will generally receive the most favorable refund review, subject to payment verification, fraud checks, dispute state, and applicable law.
After work begins
After an operator starts reviewing intake or preparing the result, refund availability narrows. DOVA12 may offer completion, correction, clarification, or a partial remedy depending on the circumstances.
After digital delivery
After delivery, refunds are generally unavailable solely because the customer dislikes or disagrees with an interpretive result. Duplicate charge, failed delivery, material system error, unauthorized payment, and legally required remedies remain reviewable.
Priority review categories
DOVA12 prioritizes duplicate charges, materially incorrect billing, failed delivery that cannot be cured, and material system errors. A confirmed duplicate charge for the same service and request will generally be corrected or refunded.
How to request review
Email [email protected] as soon as possible with the order reference, checkout email, approximate date, issue category, and a short description. Do not send full card numbers or unrelated sensitive information.
Processing and legal rights
Approved refunds are generally returned to the original payment method through Stripe. Bank posting time may vary. Nothing in this policy waives a consumer right that cannot legally be waived.